SPA POLICIES

Our philosophy is to extend to our guests the best possible service, so that your time with us is one of relaxation. Most spa day appointments are booked weeks in advance. Please respect our cancellation policy, and understand that last minute cancellations and no-show appointments are not acceptable.

  • Cancellation Policy – As a courtesy to our clients and therapists, appointments must be cancelled 48 hours in advance or you will be charged for the full amount of the scheduled appointment. Spa packages consisting of three or more scheduled services require 72 hours cancellation notice. A credit card number is required upon booking.
  • Please turn cell-phones off, or to ‘silent’ during your visit.
  • To Schedule an appointment for Spa services, you will need to use a valid Credit Card or have a valid Gift Card to hold your requested time.
  • Products are returnable if unopened with 30 days.
  • Gift cards are the same as cash. Gift cards are transferable but not refundable.
  • Packages and series are the same as cash and are not refundable.
  • There is no substitution of treatments with promotional packages.
  • Gift cards purchased as part of a promotional sale have a “Use by” date. The promotional package is valid through this date only.
  • Gift cards may be used for the dollar value that was originally paid for them.
  • Credit Cards and cancelled checks are not accepted as proof for lost gift cards.
  • Guests arriving without gift cards may pay for treatments, and will be reimbursed if we receive the gift card within 10 days.
  • No-shows, or cancellations within 48 hours, will cancel the value of a gift card.
  • If you have used a credit card to hold your appointments, and cancel within 48 hours, your credit card will be charged for the appointments and services you reserved time for.
  • All appointments end on time. If you are late, we will do our best to accommodate you. We will not make the next client wait to do so.
  • Children over the age of 12 are welcome at the spa. Please contact us if you have a special request.
  • Group and Special Event contracts will abide by specific details agreed upon in your Contract.
    Please email the Concierge if you have additional questions, thank you.